First Principles

Remember the CultureOfHospitality that a team is responsible for generating and upholding.

Adapt your local version!

Different teams will receive their referrals or meet new clients via different routes, and AMBIT does not seek to define these pathways. This is therefore a page that a LOCAL team will want to Edit and adjust to fit their circumstances.

Initial "triage"

Team members taking referrals (telephone/letter/fax/e-mail) will need to make a preliminary assessment of whether this referral requires an EmergencyResponse.

• Is immediate liaison with Police and Social Services required?
• Use the team's SupervisoryStructures where required - in particular consider are you quorate to make decisions about these matters?
• According to the staffing levels it may or may not be possible to provide this service, especially on a 24 hour basis.
• In such cases it will be necessary to have clear Local Protocols for the joint management of such crises with existing Crisis/Home Treatment Services.

Once decisions have been made, see Setting up a first meeting.